Past speaker · State of Social
Dan de Sousa
Team Lead and Senior Community Manager
Quiip
2025
About
As a Team Lead at Quiip, Dan is responsible for protecting and nurturing online communities for some of Australia’s most well-known companies. With deep expertise in customer experience, conflict resolution, community management, and social media strategy, he brings a thoughtful and values-led approach to digital engagement.
Many Australians may know him through his work at Optus, where he made headlines worldwide as ‘Dan From Optus’ for his warm, educational responses to customers, particularly those questioning the company’s use of diverse languages in its advertising.
Elsewhere
Their latest session
Surviving the Era of Unsocial Media
Get to grips with the cultural, economic and technological factors driving users to hang out online in private, in the dark. Find out why intimacy is now the key brand imperative and what that looks like. And discover how brands are already executing successful intimacy strategies at scale.